How to choose a custom software company

Do not pick a vendor on demo sites and a low number. Ask about process, permissions, APIs, acceptance and whether source code is in the handover.

You are buying a system of record

Software companies differ less on whether they can write code and more on whether they can turn your documents into roles, logs and interfaces. A marketing site, a packaged ERP and a system built from your forms are three different purchases. If the pain is finding goods, waves and PDA work, evaluate WMS — do not accept an inventory screen as warehouse execution.

Questions the vendor should answer in the room

  • What is explicitly out of v1? Teams that cannot write that list will grow scope in silence.
  • Are permissions by org, by role or by row? Multi-site and regulated buyers are not the same design.
  • How will this reconcile with finance or the warehouse? Interfaces without shared codes are decoration.
  • Does handover include source, deploy notes, a permission matrix and API docs?

Three weak buying signals

Lowest price before scope is frozen comes back as change orders. Headcount in the pitch is weaker than two people who can walk a real outbound. A generic admin demo proves they can open a template — not that they can handle your exception documents.

Artifacts before you sign

You should see a scope memo, an interface list, environments and a defect window. Custom work also needs a permission matrix and a definition of master data. MonkeyTech writes those before coding starts.

Frequently asked questions

Do we have to hire a local vendor?

Discovery and acceptance benefit from being in the room. Coding can be remote. We are based in Foshan; Pearl River Delta visits are routine. Farther projects are remote discovery plus on-site at the milestones that need it.

Will they reskin a packaged product?

Ask whether masters, approvals and interfaces can follow your rules. If the critical flow cannot change, you are buying a package, not custom software.

How do we know they have shipped something similar?

Ask them to design one real module out loud — permissions and failure states — instead of reading industry nouns from a slide.

Send a current form or screenshot to /en/contact/. You do not need a tender pack to start a scope.

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